Privacy Policy
Last Updated: July 23, 2025
Introduction
Welcome to our Privacy Policy. We are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data our app collects, how we use and protect that data, and the choices you have regarding your information. By using the app, you agree to the practices outlined in this policy.
Data We Collect and Use
We collect certain information to provide and improve our services. This includes:
User-Provided Data
When you create an account or use the app, you may provide personal information such as your name, contact details (like email or phone number), and any content you input into the app (for example, mood entries, activities, or notes). This data is used to personalize your experience and allow you to track your mental health progress within the app. We treat all such information as confidential and use it only for the app's functionality and your benefit.
Error Logs and Diagnostics
We use Sentry (an internal error monitoring and logging service) to help us identify and fix issues in the app. In the course of logging errors, Sentry may inadvertently capture snippets of user data (for example, part of a form you were filling out when an error occurred). This diagnostic data is used strictly for internal purposes – to debug problems and improve the app's stability. We do not share error logs or any personal details contained in them with any outside parties.
Analytics Information
During our beta phase, we utilize analytics tools (such as Google Analytics, Mixpanel, or similar services) to understand usage patterns. These tools collect information about how you interact with the app – for example, which features are used most, how often the app is accessed, and general usage statistics. Importantly, we aim to preserve your anonymity in this reported data. We have configured our analytics to avoid collecting personally identifiable information wherever possible. The usage data helps us refine the product to better serve our customers, and it is used in aggregate form to identify trends (not to identify individual users).
Sensitive Information and Beta Limitations
Our app is designed to aid you in tracking your own mental health and wellness. However, it is not a medical device and is not intended as a tool for diagnosis or treatment. Because the app may involve you recording personal thoughts, moods, or other mental health information, some of the data you enter can be highly sensitive. Please be mindful of the following:
Avoid Extremely Sensitive Submissions
We encourage you to avoid sharing any extremely sensitive personal information in the app, especially during this beta period. While the app can help track your mood and activities, it's best not to use it for information you consider private or would not want exposed.
Protection of Your Data
We will never sell your data and we will not intentionally share your personal data with anyone. Within our company, access to user data is strictly limited to authorized personnel and only in situations where it is absolutely necessary (for example, a developer investigating a specific bug that you reported).
No Guarantee of Complete Privacy (Beta)
Because this is the current beta version of the app, you should understand that we cannot guarantee absolute privacy or security of the data you input. We are continually improving our security measures, but as with any beta software, there may be unforeseen issues. By using the app at this stage, you acknowledge that there is some risk to your data. We recommend using discretion and not relying on the app for any mission-critical or highly confidential information.
How We Share or Disclose Information
Your privacy is important to us. We do not share your personal information with third parties for marketing or advertising purposes. In fact, we generally will not disclose any user data to outside parties except in the following circumstances:
Service Providers
We use certain trusted third-party services to help us operate and improve the app (for example, the Sentry error logging service and analytics providers mentioned above). These providers may process some of your data on our behalf, solely for the purposes described in this policy (error debugging, usage analytics, etc.). They are contractually obligated to protect your information and are not permitted to use it for any other purpose.
Legal Requirements
We may disclose information if required by law or a legal process (for instance, responding to a court order or subpoena), or to protect our rights, property, or the safety of our users or others. We would only do this when we believe in good faith that such disclosure is legally necessary.
Aside from the scenarios above, we do not give anyone else access to your personal data. We do not rent or sell your information to any third party.
Data Security
We take reasonable measures to safeguard the data you entrust to us. This includes using encryption where appropriate, secure servers, and other industry-standard security practices to prevent unauthorized access or disclosure of your information. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. This caveat is especially relevant during the beta phase of our app, as we continue to enhance our security measures. We appreciate your understanding and will promptly inform users in the unlikely event of any data breach or security issue.
Data Retention and Deletion
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy (or as required by law). This generally means we keep your data while your account is active or as needed to provide you services. You have the right to request deletion of your data at any time. If you decide to stop using the app and would like your personal information removed from our systems, you may contact us to request deletion.
Account Deletion Requests
Users can request that all their data be deleted. Simply reach out to us via email to make this request. Once we receive a deletion request and verify it (for your account's security, we may need to confirm the request is coming from you), we will erase or anonymize the personal data we have from you. We pledge to comply with such requests within a reasonable timeframe and will notify you once the deletion is completed. Please note that some data may persist in backups or logs for a short period, but we will purge those in the normal course of business. After deletion, you will not be able to recover this data, so make sure you truly wish to delete your account information before requesting this.
Your Choices and Rights
Access and Updates
You may review and update the personal information you have provided to us within the app's settings (where applicable) or by contacting us. Keeping your information up-to-date helps us ensure we're providing you with accurate information and the best service.
Opt-Out of Analytics
If you do not wish to be included in analytics tracking during the beta, please let us know. We will make efforts to honor such requests by disabling or excluding your sessions from our analytics tools where feasible. (Keep in mind that the analytics data we collect is anonymized and focused on usage patterns, not personal details.)
Consent Withdrawal
If at any time you no longer consent to our processing of your data as described in this policy, you may stop using the app and request deletion of your data as outlined above. Continuing to use the app indicates acceptance of this Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or about how your information is handled, please contact us. We are here to help and address any issues you may have. You can reach us by email at [email protected].
We value your privacy and will do our utmost to address your inquiries promptly. If you request us to delete your data or have any other requests regarding your personal information, we will respond and take action within a reasonable timeframe.
Thank you for trusting us with your information. We are continually working to improve our app and our privacy practices. Any updates or changes to this Privacy Policy will be communicated to you (for example, via an in-app notice or email), and the "Last Updated" date at the top will be revised accordingly. We encourage you to review this policy periodically for any changes. Your continued use of the app after any updates constitutes your acceptance of the revised policy.
For more information about Qwandery, visit our homepage.